Frequently Asked Questions
Ordering
Where do you ship?
We currently ship only within the United States.
Is shipping really free?
Yes — we offer free standard shipping on every order, with no minimum required.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at support@oracne.com and we'll do our best to accommodate changes or cancellations.
Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 1–3 business days, then shipped with a transit time of 3–5 business days. Total estimated delivery is 4–8 business days.
How do I track my order?
You'll receive a tracking number by email once your order ships. You can also use the "Track your order" link in our website menu.
What if my package is delayed?
Occasionally carrier delays, weather, or high volume can affect delivery times. If your order is significantly delayed, reach out and we'll help look into it.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in unused, original condition. See our full Return & Refund Policy for details.
My item arrived damaged — what do I do?
Contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or refund at no cost to you.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
Who pays for return shipping?
We cover return shipping if the issue is our error (damaged, defective, or wrong item). For change-of-mind returns, the customer covers return shipping.
Product
How do I measure my window for curtains?
Measure the width of your window frame or rod, and the desired length from the top of the rod to where you want the curtain to end (sill, floor, or puddle length). If you're unsure, contact us and we can help.
Do your curtains come in sets?
Most of our curtains are sold as a set of two panels unless otherwise noted on the product page.
How do I care for my curtains?
Care instructions vary by fabric and are listed on each product page. As a general rule, we recommend following the specific care label on your item.
Still Have Questions?
Contact us at support@oracne.com or visit our Contact page — we usually respond within 24–48 business hours.