Shipping policy

Last updated: July 16, 2026

Thank you for shopping with us. This Shipping Policy explains how we process and deliver your order.

Shipping Area

We currently ship only within the United States. At this time, we are unable to process or deliver orders to addresses outside the U.S., including U.S. territories not listed at checkout.

Shipping Cost

We offer free standard shipping on all orders, with no minimum purchase required.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing includes order verification, quality check, and packaging. Orders are not processed on weekends or public holidays.

Transit Time

Once your order has shipped, standard transit time is 3–5 business days for delivery within the United States.

Stage	Estimated Time
Order processing	1–3 business days
Transit (shipping)	3–5 business days
Total estimated delivery	4–8 business days

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update after you receive this email.

Shipping Delays

While we make every effort to meet the estimated timeframes above, delivery times may occasionally be affected by carrier delays, severe weather, holidays, or high order volume beyond our control. We appreciate your patience in these situations.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered to the wrong address due to incorrect or incomplete address information provided by the customer. If you notice an error, please contact us as soon as possible so we can attempt to correct it before the order ships.

Lost or Missing Packages

If your tracking shows the order was delivered but you have not received it, please check with neighbors and your local carrier facility first. If the issue is not resolved, contact us at support@oracne.com and we will help investigate with the carrier.